office coVID-19 updates

Patient Update Letter – June 9th, 2020

Dear Patients (and Parents),

We have great news! We are now able to schedule all appointment types.  Please call, text or email us with your preferred availability (days and times).  We will do our best to get you in at your ideal time.  

In order to streamline the scheduling and appointment process, we are asking you to fill out and submit our one-time COVID-19 Advisory and Acknowledgement Form before calling to schedule your next visit.  

The day of your visit you’ll be asked to complete a short health screening questionnaire; you can review the questions here.  There are certain questions that will require you to reschedule your appointment; and some questions may require a quick phone call for more information.

As always, we are here to answer any questions you may have.

We look forward to seeing you!

Marshall Orthodontics

Patient Update Letter – May 25th, 2020

Dear Patients (and Parents),

As previously sent out (via email) Marshall Orthodontics is gearing up for reopening.  We are getting closer to scheduling your appointments.  To schedule the correct appointment length we need to know if there are any broken or loose appliances, such as:

  • Brackets – directly bonded to the front surface of teeth
  • Bands –  metal band typically wrapped around back molars
  • Archwires – wire connecting brackets
  • O-ties – small colored rubber “O’s” secure the archwire to brackets
  • Powerchains – small colored rubber chain secure archwire to brackets
  • Other appliances (anything placed in the mouth)
  • Retainers

Please examine each individual tooth and let us know what the issue is.  Issues can include:

  • Loose and/or missing brackets/bands – if a loose bracket or band comes off and is not lost, place it in a baggie and bring it to your appointment.  If a bracket or band is missing let us know which tooth.
  • Broken or missing O-ties and/or Powerchains – if too many are broken or missing your archwire may lift away from brackets
  • Wirepokes 
  • Broken or ill fitting retainers – teeth may shift

How to notify us of issues:

At this moment we are not able to schedule all appointment types.  We will be contacting you to schedule the necessary appointment. 

When we are ready to schedule appointments we will be following the recommended CDC guidelines.  This may mean there are fewer appointment options; please remember this is to accommodate the new staggered scheduling put in place for everyone’s safety.

If you have any questions, please contact us via email.  If you have not received any emails from us during this closure, please let us know so that you can receive the latest updates from our office. 

Marshall Orthodontics

Patient Update Letter – May 13th, 2020

*******Gearing Up for Office Reopening (updated 5/13/2020) *******

We have now received guidance from CDPH and the county health department about resuming orthodontic care.  With this new guidance in place, I will be developing new protocols and plans for a safe reopening.  We hope to reopen our office in the next few weeks. 

However, we are experiencing significant difficulty obtaining the proper PPE (personal protective equipment) due to worldwide shortages of various PPE.  Examples of PPE include, gowns, face shields and masks.  I ordered PPE from multiple vendors about 2 months ago (and at limited quantities because vendors are placing limits on how many we can order), and some are still backordered with no estimated shipping date.  We hope you understand that for your safety and for our team’s safety, we may need to delay performing certain types of procedures until we have in place the necessary infection control equipment.  

In the mean time, once we have reopened, we do plan to start seeing patients for procedures that will be deemed lower risk.  Examples include archwire changes and ligature changes (the “colors” on the braces). 

We will be doing certain things differently once we reopen.  We will be sending you all the information, once we have finalized the plan.  One thing that will be certain is that anyone entering our office will be required to have a mask on.  Please be prepared to have a cloth mask (or other types of mask) for our reopening.

Please do not call to schedule an in-office appointment yet.  We will let you know, in a future newsletter, as to how we will be scheduling patients. 

If you have any questions or concerns, please do not hesitate to contact me.  We miss you all and we look forward to seeing you soon!


Yo Imai-Marshall, DDS, MSD (Marshall Orthodontics)